Refund Policy

Last updated: March 2026

At pinkpulley.com, we want you to be satisfied with your purchase. This Refund Policy explains the conditions under which returns and refunds are accepted in accordance with Egyptian consumer protection regulations.

1. Return Period

Customers have the right to request a return or refund within 14 days from the date of receiving the product, provided the item is unused and in its original condition and packaging.

2. Defective or Incorrect Products

If the product is defective, damaged, or not as described, customers may request a replacement or full refund within 30 days of delivery. In such cases, the return shipping cost will be covered by the seller.

3. Conditions for Returns

To be eligible for a refund:

  • The item must be unused and in the same condition received

  • Original packaging and tags must be included

  • Proof of purchase or order confirmation must be provided

4. Non-Refundable Items

Certain items may not be eligible for refund, including:

  • Used or damaged products caused by misuse

  • Personalized or custom-made items

  • Hygiene-related products once opened

5. Refund Method

Approved refunds will be processed to the original payment method used during purchase within 7–14 business days after the returned item is received and inspected.

6. Contact Us

For refund requests or questions, please contact us:

Email: support@pinkpulley.com